Returns & Refunds Policy
We offer returns and refunds in the event that your order is faulty or not as described. However, due to the fact that our jewellery is handmade to order for you specifically and supplies are sourced and labour is allocated accordingly, this is the only occasion a refund and/or return can be accepted. Our production process is however specifically set up to avoid any issues occurring including pre delivery quality assurance checks where photographs and videos of your order is taken and documented.
Additionally, we require your approval at several stages throughout the process, such as, by way of CAD design drawing pre-production and by way of images and videos prior to your order being shipped to you.We can proudly say that we have never had an issue with any order so far. Forever Chic Jewellery consistently receives wonderful compliments and 5-star reviews by customers for the jewellery they have purchased. For your confidence, you can also check out our top verified reviews on our Facebook page and Trust Pilot.
Certificate of Authenticity
We also offer a FREE Certificate of Authenticity with any jewellery order for your total peace of mind and confidence in your purchase.
Additional Independent 3rd Party Certification
You can also opt for a certified diamond, moissanite or coloured gemstone, relevant 3rd party international association certificate for an additional small fee. Please note this service requires extra delivery time as your order needs to be shipped to the relevant external testing party prior to being delivered to you. A customer who opted to do this left a very good review about the outcome you can view here.